How can we help?

Start with the horse selector at the top of the app. Everything you add should belong to the horse you intend to care for.

1. Sign in: create your account, confirm your email, then sign in. Complete membership only when the app offers it and you have checked the renewal terms.
2. Add your horse: open Horses, choose Add horse, enter the name and save. You can add optional details later.
3. Set the yard: open Weather → Set yard. Search for the place where the horse lives and select the correct result.
4. Record coat and clipping: use Edit profile to improve rug suggestions. Breed alone does not describe coat insulation.
5. Try a diary: open More, choose Feed diary or another tool, add an entry and check the save status.
6. Choose alerts: open More → Settings → Preferences. Phone permission and saved alert preferences are separate.

Need one specific task? Use the topic buttons above or search for a word such as rain sheet, restore, quiet hours or export.

Create a StableCue account

1. Open StableCue and choose Create account.
2. Enter your email and a password of at least 12 characters. Read and accept the notice shown.
3. Open the confirmation email and follow its link.
4. Return to StableCue and sign in with the same email.

If the message is missing, check spam and the email spelling, then use Resend confirmation. Email confirmation does not take payment.

Reset a forgotten password

1. Enter your email on the account screen and choose Reset password.
2. Follow the reset email and set a new password.
3. Return to the app and sign in again if asked.

Your StableCue login is separate from your Apple Account and any Apple sandbox tester. Never send support your password or a one-time login link.

App Store membership

The iPhone app offers monthly or annual membership. Review the App Store’s local price and renewal terms before confirming. Use Restore purchases with the Apple and StableCue accounts used for the original purchase. Cancel an Apple subscription in iPhone Settings → your name → Subscriptions. Account deletion does not cancel it.

Existing memberships

Web purchases use Stripe. Purchases in the released iPhone app use the App Store. An existing membership can hide purchase buttons to avoid buying twice. “Membership access is active” does not by itself mean Apple is billing you.

Earlier web membership costs £5.99 per month or £59.99 per year, billed in GBP. Plans renew automatically until canceled. Confirm the charge and interval on Stripe’s checkout page; opening a plan link does not start payment.

An account without an active membership opens on the membership screen with normal navigation hidden. Accounts with saved records can choose Download backup; unpaid or expired accounts cannot enter horse-care features. After returning from checkout, choose Refresh access if the membership screen remains; active members manage billing in More → Settings → Membership. If the status has not updated, choose Refresh access. Only the verified billing status grants subscription access. If an existing subscription is present, use Manage billing / cancel rather than trying to buy another.

Use Manage billing / cancel to view invoices, update payment details or cancel. Cancellation at period end prevents the next renewal and keeps paid access until the current period ends. After a verified paid subscription period ends, all features remain available for seven days. Once that grace period ends, horse-care features, weather and GPS lock until payment is renewed; billing, backup export and account deletion remain available. Complete your subscription to start using the app. Contact support about refunds or disputed charges; this guide does not replace the service terms or statutory rights.

iPhone and Android memberships

When in-app purchases are enabled, Settings → Membership shows the current App Store or Google Play price. Choose Monthly or Annual and confirm in the store payment screen. No access is granted until the account service verifies the purchase. A canceled or pending purchase does not unlock features. If interrupted, sign in to the same StableCue account and choose Restore purchases before buying again.

Use Manage subscription / cancel to open the original store subscription settings. Store renewal, grace periods and refunds follow the store status; the web membership’s seven-day grace is not added to store purchases. Store prices can vary by currency and storefront. Deleting your StableCue account does not cancel Apple or Google payments: cancel the store subscription separately before deletion. In preview builds, purchases may be unavailable while the catalog is being configured.

App Store release

When StableCue is publicly available, use the App Store link on stablecue.co.uk. Install the app, open it and create or sign in to your StableCue account. Your Apple account and StableCue login are separate.

TestFlight testing

1. Install Apple’s TestFlight app and accept your StableCue invitation.
2. Open StableCue in TestFlight and choose Install or Update.
3. Open StableCue from its icon and sign in.

To check your beta, read its version and build in TestFlight. A build must be assigned to your testing group before installation. Updating does not create a new account.

Browser demo and Android

The website demo runs without installation, uses fictional horses and discards changes on refresh. It does not replace the signed-in native app. An Android store release is not currently available.

Sign-in, weather, payment verification and cloud sync need internet access. An offline queue cannot make every feature work offline.

On a phone, use Home, Weather, Horses, Calendar and More along the bottom. More lists the remaining diaries, GPS hacks and Account & alerts. On a larger screen, use the side navigation.

The horse selector chooses whose profile and diary you are viewing. Before saving, check the horse name and any horse field in the form. New entries belong to that horse, not automatically to every horse in the account. A running ride fixes the selected horse until you finish or discard it.

Some diaries offer Move to correct an entry’s horse association. Review the destination before confirming. If Edit, Delete or another action is absent, that record type or your sharing role may not permit it; do not assume every diary has a general editing function.

Open Horses → Add a horse. Enter the name and the profile information you know, then save. Use the horse’s edit control to update details later. Keep coat/clipping, living arrangement, turnout and other management information current because weather/rug reviews depend on recorded context.

Enter observations accurately; leave uncertain details unknown rather than guessing. A profile’s age, breed or rug inventory does not by itself establish how much insulation a horse needs. Check your individual horse’s comfort.

Where a photograph field is available, choose an image you have permission to upload. Wait for Cloud saved before closing or signing out. Photos are private account media, not a public gallery. Shared viewers see only what their access allows. Deleting a horse is an owner action with associated-record consequences: export a backup first and read the confirmation.

Set or change your horse’s yard

1. Open Weather.
2. Choose Set yard or Change yard.
3. Search for a town or postcode, select the right result and save.
4. Check the place shown above the forecast. It should be your horse’s yard, not simply your phone’s current location.

Read the forecast window

The main card normally shows the next 12 hours. Temperature is the low–high range, rain is the total for that window, and peak wind is its highest wind reading. Rain totals do not mean continuous rain at every hour. Feels like is a human comfort estimate and is not used to choose horse rug fill.

Plan for a different period

1. Expand Plan for a different time.
2. Choose when you leave and return, then choose Save away window.
3. Read Your chosen window and the matching rug card together.
4. Choose Cancel away window to return to normal weather updates.

A saved window belongs to the selected horse and pauses routine rug/weather notifications while you are away. Official Severe or Extreme warnings and extreme-heat warnings remain eligible. No intermediate rug review is shown. A suggestion for the next period is due 30 minutes before return; it uses your 3-, 6- or 12-hour notification look-ahead. Enable weather updates and wait for Cloud saved before leaving. Cancelling the window or changing the yard removes its effect. Times use the yard’s timezone. Refresh forecast if the data is old or conditions have changed. Forecasts are estimates; assess your yard and horse directly.

Understand the fill suggestion

A card such as Waterproof turnout · 50–100g starting range suggests a range to assess for the selected window. It is not a command to use exactly 50g. A 0g rain sheet provides rain protection without added fill; it can still trap heat.

1. Check the horse name and forecast window on the card.
2. Use Edit profile to record natural coat, clipping and whether the horse is turned out, stabled or both.
3. Read the starting fill and its explanation. With coat and clipping known, missing optional management answers do not hide the range; it is labelled provisional.
4. Check actual warmth, dryness, fit, shelter and forage before choosing a rug.

If coat or clipping is unknown, add those details before expecting a fill range. Recorded illness, low body condition, very young horses and extreme cold can require an individual care plan. Outdoor readings do not measure indoor stable conditions.

Match one of your own rugs

1. Choose Your rugs on the Weather card.
2. Add a recognisable name, rug type, fill in grams and readiness.
3. Save. Only a correctly fitting, dry, serviceable waterproof turnout within the suggested range is shown as Your rug.

No matching owned rug means no suitable recorded item was found; it does not mean a heavier rug should be substituted. Stable rugs are not waterproof turnout protection.

Understand Review at

With no saved away window, a future review uses the forecast remaining in the next 12 hours. It should not suggest a lighter fill just because one hour is mild while colder, wet hours remain ahead. Reassess conditions at the review time before changing rugs. When an away window is saved, this intermediate review is hidden. Instead, look for the suggestion 30 minutes before return and set your next window when you arrive.

Heat warnings

StableCue uses precautionary air-temperature triggers: 25°C for cooling preparation; 30°C, or 25°C with at least 70% humidity in the same hour, for high heat risk; and 35°C for extreme heat. These are app warning bands, not temperatures at which every horse loses the ability to cool itself. Heat warnings also apply to stabled horses.

Provide shade, fresh drinking water and airflow, and reduce exercise or hot travel. If a horse overheats, stop work and cool with plenty of cold water. Weakness, unsteadiness or failure to recover needs urgent veterinary help while cooling.

You do not need to complete a saved comfort check. Older comfort answers are no longer used to override the rug suggestion. Direct checks on the horse still matter; the app cannot measure body temperature or diagnose heat illness.

Enable alerts in the native iPhone app

1. Open More → Settings and scroll to Push notifications.
2. Tap Enable push on this device and allow notifications when iPhone asks.
3. Wait for Phone registered. Registration alone does not prove a notification can be delivered.
4. Open Preferences, opt into weather and rug updates and choose a 3-, 6- or 12-hour look-ahead.
5. Set quiet hours and save. Equal start and end times switch quiet hours off.

Check delivery

Tap Send phone test once, then lock your phone. Wait at least one minute between server tests. A received test proves that delivery worked on that occasion; it does not prove an automatic forecast change occurred.

Show alert text on the lock screen

Open iPhone Settings → Notifications → StableCue → Show Previews. Always shows the text while locked; When Unlocked reveals it after Face ID or unlocking. Also check Lock Screen delivery and Focus settings.

Automatic alerts require opt-in, an eligible signed-in device and a qualifying change. Quiet hours, network access, Focus and provider delays affect delivery. Disable phone alerts stops native registration; turning weather updates off in Preferences stops those weather alerts. Notifications are not emergency monitoring.

Alerts during an away window

Save a leaving/return window in Weather for each horse. While it is active, routine rug and non-extreme heat changes are suppressed. Official Severe/Extreme warnings and extreme heat can still alert. Safety warnings bypass the app’s quiet hours, but cannot override iPhone Focus or guarantee delivery. The separate return suggestion is due 30 minutes before return and respects quiet hours. If conditions settle and become extreme again, a new safety warning can be sent.

Official warning coverage depends on the provider and location. Forecast and warning checks are polled and cached; this is not an instant emergency alert service. Check official local services and arrange care directly when needed.

Which test button should I use?

• Test notification: a local preview created on the phone. It checks permission and display, not the delivery server.
• Send phone test: in the native app, asks the server to deliver to your registered eligible phone. Seeing it on the lock screen confirms delivery.
• Send server test: the equivalent web-push delivery check for the installed website.

When the service is configured with a heat sample, the title begins SAMPLE and any 35°C figure is fictional. A sample must not be treated as your yard’s forecast or your horse’s condition.

1. Enable the device first.
2. Send one server/phone test.
3. Lock the phone and check Notification Centre.
4. If you only see the app name, check iPhone’s Show Previews setting.

Wait at least 60 seconds between attempts. If a local test works but a server test fails, note the exact message and contact support. Samples do not test the automatic scheduler, real forecast thresholds or every future delivery.

Create a named, dated meal and add each feed, forage or supplement as a separate ingredient. Each ingredient has a product name, optional brand, quantity and unit.

For scoops choose ¼, ½, ¾ or Full and Small, Medium, Large or As supplied. Enter the weight in grams of one full scoop for this product if known; StableCue calculates a weight only from that entered measurement. Scoop sizes alone do not determine weight.

Use Copy meal to reuse a previous meal without changing its historical record. Existing single-product entries remain available. This is a diary, not a ration calculator.

Open Weight & condition for the selected horse and add a dated measurement. Record the measurement method and condition observations where those fields are offered. Use comparable methods and conditions over time; a weigh-tape estimate is not the same as a calibrated weighbridge measurement.

Review the trend, not just one point. Use Edit to correct an entry without creating a duplicate. The horse card shows the latest non-future diary measurement, falling back to the separately entered profile weight if no measurements remain. Moving or deleting a measurement does not overwrite that profile value. Seek professional advice about unexplained weight loss or gain.

Open Calendar / Care calendar and add the horse, appointment type, date and other details shown. Typical entries include farrier, dentist, vet and physio visits. Check upcoming items regularly; phone notification permission alone does not guarantee an appointment reminder.

Use the completion control after an appointment is done. For a repeating appointment, completion advances its due date according to the saved recurrence. It is not a complete, separate history of every past visit. Add a dated diary/health/hoof note when you need a lasting record of what happened. Review the next date after completing a repeat, especially around month/year boundaries.

Choose Hoof diary → Add hoof entry. Select the appropriate hoof or all four, date, care/procedure, observations and optional photo, then save. Record trim/shoeing visits and individual changes consistently so you can compare progress.

Photographs should be clear and use similar angles/lighting where possible. Allow uploads to finish before closing the app. Notes about heat, tenderness, changes or concerns are observations, not an automated diagnosis. Contact your farrier or vet as appropriate rather than waiting for the app to interpret a problem.

Open Exercise and log a dated session for the selected horse. Enter the activity, duration, optional distance, intensity, surface and notes offered by the form. Ridden work, groundwork, walking and rest days can be recorded.

Review the recent totals as a record of what you entered. GPS Finish & save also creates a linked exercise entry for the hack; avoid adding the same work again unless you intend to keep a separate note. Deleting or moving related entries deserves a check in both the GPS and exercise histories.

Find these tools under More. They are dated record-keeping diaries, not treatment recommendations.

• Vaccinations: record the vaccination and any due/booster information the form provides. Confirm schedules with your vet and competition requirements.
• Worming & FEC: record tests, results and treatments. Follow veterinary/professional advice; the diary does not prescribe a worming programme.
• Grooming: keep dated care and coat/clipping observations. Update the horse profile separately if a clipping or coat change affects its weather context.
• Injury & recovery: record observations, professional instructions and progress notes. Follow the treating professional’s plan; seek urgent help when needed.

Where health-entry Edit/Delete controls are available, review the date and horse before confirming. Store only information and photographs you are entitled to share with the account’s authorised members.

1. Select the horse and open More → GPS hacks.
2. Go outdoors, choose Start ride and allow the requested location access.
3. Wait for a useful position before setting off. At least two accepted fixes are needed for a route.
4. Use Pause for a break and Resume when ready. Signal gaps and pauses remain separate segments.
5. Choose Finish & save. Review the route and exercise entry, then wait for Cloud saved.

Record with the iPhone locked or the app in the background

The released native iPhone app records GPS rides in the background and with the screen locked. You do not need to keep the app open on screen. Allow the location permissions requested by StableCue. Check its recording indicator and test a short walk before relying on it for a longer ride. Location settings, poor signal, force-quitting and device restrictions can interrupt recording.

The public browser demo shows the interface with fictional data; it does not request your location or record a real ride.

View route is an approximate trace, not navigation. Download GPX exports a saved route. Download route can recover an available unfinished draft. Do not clear app/site storage while an unsaved route needs recovery. The in-app ride screen lock prevents accidental taps; it is separate from the iPhone’s system lock.

While a ride is recording, choose Lock ride screen. A dark overlay blocks the app’s normal controls while showing recording time and approximate distance. The existing foreground GPS watch and supported screen-awake request continue.

Hold the unlock button continuously for two seconds. Releasing early, moving off the button, losing focus or hiding the app cancels the hold. Keyboard users can hold Space or Enter. After unlocking the overlay, use Pause or Finish & save normally.

This protects app controls only. It does not lock or unlock the phone, change system brightness, block hardware buttons/system gestures, or enable background GPS. The operating system may override the screen-awake request. If recording pauses, the overlay says so; unlock and review it. Protect your phone and do not operate it while riding in a situation requiring your full attention.

Watch the account/sync indicator. An entry appearing on screen is not always confirmation it has reached the cloud. Wait for Cloud saved before signing out, changing accounts or clearing browser data.

Some record changes can remain in an offline queue and sync when connectivity returns. This is not a guarantee that sign-in, weather, photo access, billing or every feature works offline. Keep the same device/site storage until pending work has uploaded. Use Settings → Retry sync after reconnecting.

If a conflict is reported, open Resolve pending edits and compare the local and cloud versions before choosing. Reload cloud records retrieves the account’s current data; do not use it as a substitute for resolving unsaved changes. Export a backup before troubleshooting storage or reinstalling.

The owner can invite someone to a specific horse by email from Settings → Invite by email / Manage sharing. The recipient needs a verified account and must accept the invitation. A shared horse is labelled in the selector. Sharing one horse does not automatically expose every horse in the owner’s account.

Use Manage sharing to revoke access or cancel an invitation. Revocation cannot retrieve screenshots or exports someone already made. Check recipients and roles carefully before sharing.

Settings → Manage yards lets you create a private yard/group and manage explicit membership. Add only horses you are authorised to share. A yard invitation and a horse link are deliberate sharing actions; a person joining a yard is not permission to browse unrelated private horses.

Review the role, linked horses and recipient before saving. To remove access, remove the appropriate membership or horse link and review the resulting sharing list. A yard group is separate from the forecast location saved for weather: changing one does not automatically update the other.

In Settings → Private data, choose Download backup. Keep the downloaded file somewhere secure and label it with a date. It can contain private horse information and photographs. A GPX download is a route export, not a complete account backup.

For Import backup, select a supported StableCue backup and review the detected horses, record counts, warnings and any horse-mapping choices. Import only after checking the preview. Unsupported data is not guaranteed to be imported; forecasts, settings or other fields may be excluded by that import workflow. Wait for cloud sync and any media uploads before signing out.

Move controls correct the horse association of supported records. Check the destination and any linked exercise/ride entry. Do not delete your only backup after an import merely because some records appeared.

Account profile manages the offered account details. Change password opens the password workflow. Account sessions lists the account’s active sessions and allows self-scoped revocation; Sign out all devices is useful if a device is lost. Re-enable notifications after a new session if necessary.

Export a backup before Delete my account. Read the confirmation and enter the requested confirmation text. Account deletion attempts to cancel subscriptions before deleting account data. If billing cancellation or cleanup fails, the account can remain locked for retry; contact support. Deletion should not be used instead of ordinary cancellation when you want to keep your records.

Stripe and other providers can retain legally required financial/security records. Read the current Privacy Notice and Terms for the operator’s policies and your rights.

Email [email protected]. Include the tool, approximate time, device/browser, exact message and steps to reproduce. Hide private details in screenshots. Never send passwords, full card data, private keys or someone else’s records.

Location permission is requested for features you choose. Saved yard locations are used for forecasts; saved GPS rides belong to your private account and any explicitly authorised sharing. Notification text can appear on the lock screen. Review device privacy settings and the current service Privacy Notice.

Use browser zoom, the guide search and section links to find instructions. Print / Save PDF opens the device’s printing workflow; the downloadable manual is useful for reading separately. On a small screen, tables scroll within the guide rather than requiring the whole page to scroll sideways.

Before leaving the yard

• Correct horse selected and new care entries saved to the cloud.
• Weather location/update time checked and the horse’s real comfort assessed.
• Appointments reviewed; due dates checked against professional instructions.
• Ride finished and saved; no unintended GPS recording still active.
• Important records backed up when needed.

StableCue supports horse-care record keeping and weather-informed checks. It does not replace a vet, farrier, nutritionist, official weather service or emergency tracking system.

Scan a horse passport

1. Open Horses, find your horse and choose Passport PDF. Only the horse owner can access passport documents.
2. Tap Photograph a page to use the rear camera, or Add photos to choose existing page images. Keep all four corners visible and check the text is sharp.
3. Repeat for each page. Rotate, move or remove pages until the order is correct. A scan can contain up to 40 pages and the finished PDF must be under 20 MB.
4. Choose Save passport PDF. Wait for the private-save confirmation. An existing PDF stays in place until its replacement saves successfully.
5. Use Open / download PDF. On native iPhone, use the viewer’s Share button to save a copy to Files.

Unsaved pages stay in memory while the screen is open. Closing the screen, signing out or losing access clears them. PDFs need an online connection to save and retrieve. Passport PDFs are downloaded separately and are not included in the record backup. These scans are convenience copies; keep the original passport and follow the issuing organisation’s requirements.

Insurance and renewal reminders

1. Choose Insurance & renewal on the horse profile.
2. Enter the provider, policy reference, contact details and renewal date.
3. Choose a reminder lead time and enable care alerts if you want notifications. Save insurance.
4. The renewal date appears in the care calendar. The home screen also shows a reminder during the lead time.
5. After renewing, update the renewal date. Completing the calendar item does not update the policy automatically.

Policy references and contact details are private to the owner. Calendar entries contain the renewal date, without those private details. Enabled native iPhone local notifications are scheduled for 09:00 UK time before renewal and on the renewal day; only the nearest 30 policies can be scheduled on a phone. Server web alerts need an enabled notification device, care-alert consent and an active membership. Quiet hours, device permissions and connectivity affect delivery. StableCue does not arrange, renew or verify insurance.

The interactive demo uses fictional passport pages and session-only insurance records. It never opens the camera or uploads personal documents.

Open Horses → Care team & shared details. The owner can record vet, farrier, physio, dentist and five other contacts, each with name, phone, address and email.

Contacts, passport number and insurance company/phone/policy number have separate sharing switches, all private by default. Shared carers see only the summaries the owner enables. The original passport PDF and private insurance policy remain owner-only. Edit the summary separately if the underlying private policy changes. Saving requires a connection; if another device changed the details, reopen the form before saving.

Open a horse profile → Medication, or More → Medication. Record medication, strength, dose and unit, route, frequency/times, treatment dates, prescribing vet and instructions. Follow the vet’s directions; StableCue does not choose medication or calculate doses.

Log each administration as Given, Skipped or Missed, with time and the person recording it. Logged entries keep a snapshot of the dose details. Complete a course to retain its history. Check the latest administration before giving another dose.

An optional next review date can be added to the care calendar; enable care alerts separately for phone reminders. This is a review reminder, not an automatic recurring dose schedule. Delivery depends on phone settings and connectivity. A notification does not record a dose as given.