by EquiGuild

Help & support

Help with StableCue for iPhone, your membership and horse-care records.

Get started

Download StableCue from the App Store, create and verify your account, then add your horse and yard location. Read the user manual for step-by-step guidance.

Subscriptions and restores

For an Apple membership, manage or cancel in iPhone Settings → your name → Subscriptions. In StableCue, open More → Membership → Restore purchases using the same Apple account and StableCue account used for the purchase. If access has not refreshed, contact us without purchasing again.

Notifications and weather

Allow notifications in iPhone Settings, register the device in StableCue and enable the alerts you want. A saved away window pauses routine rug updates while you are away. Severe weather and extreme heat warnings can still be sent; a return suggestion is due 30 minutes before return. Permissions, quiet hours for routine reminders, connectivity and service availability can affect delivery. StableCue is not an emergency warning service.

Report a problem

Email the app version/build, iPhone model, iOS version, what you did and what happened. A screenshot is useful after removing personal information. Never send passwords, verification codes or payment-card details. For an urgent horse-health concern, contact a vet.